What is stored
Tickets store the information you submit, replies, protected attachment metadata and files, ticket activity, notification history, and security records needed to operate the support service.
Why it is used
Information is used to investigate, manage, secure, and respond to support requests; deliver notifications; maintain an audit trail; and improve the relevant development.
Private access
Customer ticket pages use a high-entropy access token. Only a one-way hash is stored. Keep the private ticket link confidential. A ticket reference alone cannot grant access.
Attachments
Attachments are stored in protected server storage and served through an authorization controller. Do not upload passwords, API keys, login credentials, payment details, private customer data, or other secrets.
Browser drafts
The support form may store a text-only draft in your browser's local storage. Attachment contents are never stored there. Use “Clear draft” to remove it.
Retention and deletion
Administrators can archive, soft-delete, restore, and permanently delete tickets under controlled permissions. Tickets left in Trash are scheduled for permanent removal after 730 days. Operational and legal requirements may affect exact deletion timing.
Contact
For a privacy question, submit a support ticket or contact freyserver@gmail.com.