FREQUENTLY_ASKED
Answers before you need a ticket.
Quick information about private links, required details, notifications, and attachments.
01Do I need an account?
No. A private high-entropy ticket link lets you view the conversation and add replies. Keep that link confidential.
02Which fields are required?
Only your name and email address. Development, request type, message, version, technical details, and attachments are all optional.
03What if I do not know the version or environment?
Choose “Not sure”, write “I don’t know”, or leave the field blank. This never prevents submission.
04What happens if email delivery fails?
The ticket remains safely stored in the database. Notifications stay in a persistent queue and can be retried by an administrator.
05Are screenshots public?
No. Attachments are stored in protected server storage and are served only to an authenticated administrator or someone with the correct private ticket token.
06Can I reply by email?
Inbound email parsing is not used. Open the secure ticket link from your acknowledgement and reply through the customer portal.
07Can I clear a saved draft?
Yes. The submit page includes a clear-draft control. Browser drafts contain text fields only and never attachment contents.
Still need help?
Provide your contact details, a short summary, detailed message, product version, and device type. “I don’t know” is accepted for technical details.
Submit a ticket